Success Stories

Citrix Performance Restored in the Banking Sector

Industry: Banking
Service Area: Digital Workplace, Error Analysis
Technology: Citrix Virtual Apps and Desktops, WAN optimization

Root cause analysis conducted directly at the workplace after the central monitoring system had reported no anomalies for months.

Symptom

A customer in the banking sector reported significant performance issues with its Citrix infrastructure. More than 200 workstations were affected.

The effect was most noticeable when scrolling through lengthy documents. In PDF files as well as in Excel spreadsheets, once a scrolling motion began, it continued even though the input had long since ended, and it was nearly impossible to stop it in a controlled manner.

Outlook Outage Affecting Over 1,000 Workstations Resolved

Industry: Energy Supply
Service Area: Digital Workplace, Error Analysis
Technology: Microsoft Exchange, Microsoft Outlook

Root cause analysis of a recurring widespread system failure after weeks of troubleshooting the network, firewall, and client had yielded no results.

Symptom

Every Monday, an energy provider experienced major problems with its local Outlook mailboxes. More than 1,000 employees were affected, some for hours at a time.