Digital administrative processes,
that truly work

From concept to go-live – we help your administration achieve its goals faster:

Faster
Processes

Business Units
& IT Aligned

Integration into
Administrative IT

You use civento –
we ensure your projects are successful

How OZG
Becomes Added Value for All

Leveraging our experience, we support your public authority in …

  • … offering your citizens simple, digital services.
  • … relieving your employees and streamlining processes.
  • … efficiently bringing together IT and business departments.

Practice-Oriented Process Design

Processes that function in practice, not merely on paper

Bridge between Business Departments & IT

Reduced Coordination Effort, Improved Collaboration

Practice-Oriented
Process Design

Processes that function in practice, not merely on paper

Illustration: Digital City Hall on the Smartphone

Bridge between
Business Departments & IT

Reduced Coordination Effort, Improved Collaboration

Illustration: Digital City Hall on the Smartphone

Experience in civento Projects

Benefit from our Best Practices and rapid implementation

Guidance through Go-Live

From concept to operational use, always by your side

Plan, implement, and operate processes – systematically

1.

Analysis & Process Modeling

Together with your business departments, we capture requirements, identify optimization potential, and design efficient processes.

2.

Form Design

Simple and comprehensible for citizens – precise and reliable for the administration

3.

Digitalization of the Case Worker Workflow

Clear structures, transparent communication, and streamlined process management

4.

Testing & Optimization

Conduct practical testing, implement targeted improvements – ensuring seamless operations

5.

Go-Live & Support

Seamless Go-Live – with Sustainable Support

civento – Added Value for Your Municipality

Efficient. Secure. Streamlined.

With civento, we help your municipality implement digital, reliable, and practical administrative processes. We serve as a “safety net” for your internal staff—ensuring that processes run smoothly so you can focus on what matters most.

Our experts are here to assist you with any questions you may have about civento: Whether you’re facing technical challenges, conducting analyses, or troubleshooting—we provide fast, expert support to ensure your processes remain secure and transparent at all times.

Your Benefits at a Glance

  • Reliable Process Mapping: A secure and stable foundation for your administrative workflows
  • Practical Support: Direct assistance with everyday questions and challenges
  • Individual Solutions: Tailored approaches for your municipal requirements
  • And More: Upon request, we integrate our services within an IKZ model (Inter-municipal Cooperation). This allows you to benefit from maximum flexibility, cost efficiency, and a solution-oriented implementation precisely tailored to your municipality.

Upon request, we can establish contact with one of our reference municipalities that has successfully implemented projects.