Success Stories

Service Area: Digital Workplace

Global Client Infrastructure Renewed and Handed Over

September 8, 2026

Upgrading an outdated client management infrastructure—parts of which were no longer functional—at 15 locations, followed by ongoing operation and a structured handover.

Background

The client management infrastructure of an industrial company with locations distributed worldwide had grown over the years and was, in many key areas, no longer functional.

Specifically, this meant that application downloads would abort without any discernible pattern. It was not possible to distribute patches. There was no centralized, standardized operating system installation. And not all locations were even connected to the central management system; at some, local workarounds had become established.

M365 license costs allocated to 92 cost centers, monthly since 2023

September 3, 2026

From collective billing with no organizational basis to internal cost allocation based on the source of the activity.

Background

A company in the automotive industry allocated its Microsoft 365 licensing costs centrally, without linking them to the departments that generated them. Microsoft 365 invoices list license types, quantities, and prices, but do not specify which department or cost center incurred the costs.

Paused Windows rollout resumed

Two overlapping error patterns within a single time window, with no common cause. They were separated, assigned, and the rollout was approved again in ten days.

Symptom

A healthcare laboratory service provider was in the process of rolling out a new Windows client to 300 devices. The rollout had to be halted: after logging in, the affected devices repeatedly displayed only a gray screen and subsequently became inoperable. The rollout was suspended for seven weeks.

Citrix Performance Restored in the Banking Sector

Root cause analysis conducted directly at the workplace after the central monitoring system had reported no anomalies for months.

Symptom

A customer in the banking sector reported significant performance issues with its Citrix infrastructure. More than 200 workstations were affected.

The effect was most noticeable when scrolling through lengthy documents. In PDF files as well as in Excel spreadsheets, once a scrolling motion began, it continued even though the input had long since ended, and it was nearly impossible to stop it in a controlled manner.

Outlook Outage Affecting Over 1,000 Workstations Resolved

Root cause analysis of a recurring widespread system failure after weeks of troubleshooting the network, firewall, and client had yielded no results.

Symptom

Every Monday, an energy provider experienced major problems with its local Outlook mailboxes. More than 1,000 employees were affected, some for hours at a time.