Upgrading an outdated client management infrastructure—parts of which were no longer functional—at 15 locations, followed by ongoing operation and a structured handover.

Background

The client management infrastructure of an industrial company with locations distributed worldwide had grown over the years and was, in many key areas, no longer functional.

Specifically, this meant that application downloads would abort without any discernible pattern. It was not possible to distribute patches. There was no centralized, standardized operating system installation. And not all locations were even connected to the central management system; at some, local workarounds had become established.